Help

Listening

Do I need an account to listen?

No. Browse and play anything without signing in. An account only adds memory: liked tracks, playlists, followed artists and listening history.

Nothing plays

Playback needs a click first — browsers block audio that starts on its own. If a track still refuses, try another one: a single recording can be faulty while the rest of the catalogue is fine. If several fail, tell us and name one of them.

Can I download tracks?

No. Galabada streams; it does not offer downloads, and capturing the audio is not allowed. See Terms of use.

The player keeps going when I move around the site

That is deliberate. Navigation does not interrupt playback, and your queue survives a page reload — it resumes paused, at the point you left.

Keyboard

Space plays and pauses. Left and right arrows move ten seconds; hold Shift for previous and next track. Up and down change volume. M mutes.

Accounts

What kind of account is this?

A Chakloon account, shared across Chakloon products. The sign-in and registration screens are ours, but the identity — your email and password — is held by Chakloon Passport. Galabada never sees your password.

I registered but cannot sign in

Confirm your email address first: registration sends a letter with a link. Open it, and you will be brought back here to sign in. If the letter did not arrive, check spam, then use Send the letter again on the confirmation screen.

I forgot my password

On the sign-in screen choose Forgot password? and enter your email or @handle. The reset link works once and expires after an hour.

What are the rules for a handle?

At least seven characters: lowercase letters, digits, dots, dashes and underscores. Shorter handles are reserved across Chakloon.

Can I delete my account?

Yes — write to team@mosaic.business and we will erase your Galabada data. Self-service deletion is being built. Note that your Chakloon account is separate and is managed in Chakloon Passport.

The catalogue

Why is an album I listened to gone?

Recordings can be removed — because a rights holder asked, or because our own review found a problem. Removal takes the recording out of playlists and history as well. See Rights and removals.

Something in the catalogue is wrong

Wrong artist, wrong year, wrong cover, mislabelled track — tell us and we will fix it. Send the page link.

A recording here is mine

Write to team@mosaic.business. We take it down while we check, not after.